The importance of active listening skills in nursing

The importance of active listening skills in nursing.

Effective communication is the key to providing quality nursing care to our patients”
Paper Details

Find the attched file of essay details for NUR 113 “Effective communication is the key to providing quality nursing care to our patients”
Define therapeutic communication
Identify key features of therapeutic communication
Understand verbal communication principles
Explore forms of non-verbal communication
Understand the importance of active listening skills in nursing
Identify the barriers to listening
It is the purposeful use of communication to build and maintain helping relationships with patients, families and significant others.
Its techniques encourage the patient to express feelings and thoughts in a safe, nonjudgmental manner.
Assessment, diagnosis, planning, implementation and evaluation of a patient’s care depend on therapeutic communication between the nurse, patient, family, significant others and the multidisciplinary team (MDT).
(O’Toole, 2012)
To establish effective therapeutic communication trust, rapport, empathy, respect, privacy, confidentiality and boundaries should pre vail.
therapeutic communication occurs within the nursing context.
Provides exchange of health related information.
Requires knowledge and attitudes pertinent to nursing.
It is patient centred and goal directed.
It is responsive without being overly accommodating.
It is assertive without being domineering.
Trust
Rapport
Empathy
Respect
Privacy
Confidentiality
Boundaries

Trust – confidence in and reliance upon the health professional to provide quality service that is always in the best interests of the person seeking assistance. Trust is critical in the nurse-client relationship because the client is in a vulnerable position. Initially, trust in a relationship is fragile, so it’s especially important that a nurse keep promises to a client. If trust is breached, it becomes
difficult to re-establish

The importance of active listening skills in nursing